Shipping policy

1. What is the estimated shipping time for my product?

We will need 1-2 business days to process your order. The shipping time is 3-5 business days for. Please note that shipping times do not include the standard 1-2 business days to process your order before it’s ready to ship out.

2. Which regions do you deliver to?

WWe now offer shipping across the United States and worldwide. Plus, enjoy free domestic shipping on all orders over $40.

3. How will my package be shipped?

We use commercial shipping companies (FedEx, UPS, and Amazon Logistics).

4. Will the courier deliver to my door?

Yes, the courier will deliver the product to your door.

5. What does my product look like when it’s shipped?

The components are very delicate, you will need to follow the directions to assemble your product . Don’t worry, it’s super easy. Our patented “Easy Assembly” guarantees simplicity and ease.

6. What’s the estimated shipping time for gifts?

products and gifts are shipped separately. The shipping time is 14-21 business days for gifts. Please note that shipping times do not include the standard 1-2 business days to process your order before it’s ready to ship out.

7. Will you provide a tracking number of my order?

Normally, we ship out the order within 1-2 days after payment. There will be a shipping confirmation email with tracking number after we ship the order, and you can track your shipment to see the delivery status.

Should you come across any issues with tracking your package, please feel free to reach out to us at support@artelumemarket.com, and we’ll work to resolve the issue as soon as possible.

For any issues pertaining to your order, please reach out to us at support@artelumemarket.com and provide your order number. We’ll work with the mail courier to investigate further into the status of your order.